Raúl Ortegón
@raulortegon
Experienced Support Desk Technician in troubleshooting, network management, and cybersecurity
What I'm looking for
As a dedicated and passionate IT professional, I leverage my technical expertise to deliver exceptional support and troubleshooting services. With a strong foundation in network protocols and a commitment to enhancing security practices, I am driven to transition into a cybersecurity role and contribute to safeguarding organizational assets.
Throughout my experience, I have developed a unique blend of technical and soft skills, including adaptability, effective time management, critical thinking, and problem-solving. I am proficient in a range of tools and technologies, including Azure, AD, Office 365, Meraki, and PowerShell.
I am a results-driven individual with a proven track record of achieving excellence in ticket resolution and response times. I am excited to bring my skills and passion to a new role and make a meaningful impact in the cybersecurity field.
Experience
Work history, roles, and key accomplishments
Support Desk
Steady Networks
Jun 2022 - Present (2 years 11 months)
Provided support and troubleshooting for clients in Azure, AD, and Office 365 environments using Connect-wise environment tools and Meraki tools.
Help Desk Associate Level 5
NTT Data
Jun 2022 - Mar 2023 (9 months)
Managed user accounts and credentials using Active Directory, SAP, Windows Credential Manager, and O365.
Customer Service Representative
Teleperformance
Jul 2021 - Feb 2022 (7 months)
Provided remote support via phone, chat, and email, and managed SAP and ServiceNow for chat support.
Cashier
Humo Rojo
Jan 2017 - Jan 2020 (3 years)
Re-stocked and organized inventory, and addressed customer inquiries and concerns.
Education
Degrees, certifications, and relevant coursework
Raúl hasn't added their education
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