Raúl OrtegónRO
Open to opportunities

Raúl Ortegón

@raulortegon

Experienced Support Desk Technician in troubleshooting, network management, and cybersecurity

Mexico

What I'm looking for

Seeking a cybersecurity role to leverage technical expertise and contribute to safeguarding organizational assets.

As a dedicated and passionate IT professional, I leverage my technical expertise to deliver exceptional support and troubleshooting services. With a strong foundation in network protocols and a commitment to enhancing security practices, I am driven to transition into a cybersecurity role and contribute to safeguarding organizational assets.

Throughout my experience, I have developed a unique blend of technical and soft skills, including adaptability, effective time management, critical thinking, and problem-solving. I am proficient in a range of tools and technologies, including Azure, AD, Office 365, Meraki, and PowerShell.

I am a results-driven individual with a proven track record of achieving excellence in ticket resolution and response times. I am excited to bring my skills and passion to a new role and make a meaningful impact in the cybersecurity field.

Experience

Work history, roles, and key accomplishments

ND

Help Desk Associate Level 5

NTT Data

Jun 2022 - Mar 2023 (9 months)

Managed user accounts and credentials using Active Directory, SAP, Windows Credential Manager, and O365.

Education

Degrees, certifications, and relevant coursework

Raúl hasn't added their education

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