At Royal Caribbean International, I handled guest inquiries, complaints, and service requests in a fast-paced, multicultural environment. I also coordinated with ship management to resolve complex billing disputes, refunds, and account reconciliations.
At NH Collection Barcelona Constanza, I managed front office operations across reservations, check-in, check-out, billing, and payment processing. I coordinated with housekeeping and maintenance to support room readiness and minimize guest wait times.
At Quentin Hotels Barcelona, I managed daily hotel operations, supervised front desk staff, and oversaw room inventory and vendor relationships. I implemented front-of-house procedures that reduced check-in waiting times and improved communication between departments.
