@adrianakleiner
Sales and customer service representative at Cruceros.com, handling direct sales, quotes, and post-sale support.
ArgentinaAt Cruceros.com, I handle direct sales, prepare quotes, and provide post-sale support.
Previously, at Royal Holiday, I served customers and sold intangible services, confirmed reservations, and handled questions and complaints.
At Despegar.com, I assisted customers by phone, helped relocate travelers when lodging was unavailable, and offered alternatives to address their concerns. At OHA, I supported customer service and hotel reservations.
Work history, roles, and key accomplishments
Cruceros.com
Sep 2023 - Present (3 years 2 months)
Responsible for direct sales, budget preparation, and post-sale customer service.
Royal Holiday
May 2017 - Oct 2021 (4 years 5 months)
Handled customer service and sales of intangibles to potential clients, including reservation confirmations, complaint management, and addressing inquiries.
OHA
Sep 2008 - Feb 2019 (10 years 5 months)
Handled customer service, confirmation, and hotel reservation bookings.
Aug 2010 - Jan 2017 (6 years 5 months)
Provided telephone customer service, relocated passengers when accommodation availability issues arose, and offered alternatives and solutions to retain clients while managing complaints.
Degrees, certifications, and relevant coursework
Técnica Superior en Administración y Organización Hotelera, Administración y Organización Hotelera
2007 - 2009
Completed a technical degree in Administration and Hotel Organization from 2007 to 2009.
Perito Mercantil con Especialización Contable e Impositiva, Contable e Impositiva
2002 - 2006
Completed a commercial degree with specialization in accounting and taxation from 2002 to 2006.
Software and tools used professionally
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