@giulianarios
International Customer Service & Hospitality Professional
ArgentinaClient-focused hospitality professional with experience in luxury hospitality, private members clubs and international environments in London.
Strong background in VIP guest relations, front-of-house operations and problem-solving in fast-paced settings.
Known for professionalism, adaptability and confident communication, with a strong ability to build relationships with clients and colleagues from diverse cultural backgrounds.
Work history, roles, and key accomplishments
Cipriani
Jan 2026 - Jun 2026 (5 months)
Delivered personalised, high-standard service to VIP and international guests, handling requests and special requirements with discretion. Managed reservations, guest flow, and front-of-house operations using SevenRooms and OpenTable.
Home House
Jul 2025 - Dec 2025 (5 months)
Provided discreet, personalised service to high-profile members in an exclusive private-club environment. Managed bookings, guest lists, check-ins, and access control procedures while handling enquiries by phone, email, and in person.
Mute Events
Nov 2024 - Feb 2025 (3 months)
Coordinated guest arrivals and reception logistics in a fast-paced, high-energy event environment. Delivered customer service and resolved last-minute issues while supporting overall operational flow.
Degrees, certifications, and relevant coursework
Certificate (CPD Accredited), Hospitality & Hotel Management
In progress.
Certificate, Cabin Crew / Flight Attendant
Completed.
Certificate, Communication Strategies
Completed Communication Strategies course.
Level 2 Certificate, Food Safety & Hygiene
Completed.
Software and tools used professionally
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