Guilherme Santana
@guilhermesantana
Multicultural professional with extensive experience in gastronomy and management.
What I'm looking for
As a multicultural professional with a strong educational background in Audiovisual Media, I have cultivated a diverse skill set that spans gastronomy, customer service, operational management, and technical services. Currently, I serve as the Assistant Restaurant Manager at a leading gastronomy establishment in Switzerland, where I leverage my adaptability and creativity to enhance operational efficiency and customer satisfaction.
Throughout my career, I have held various roles that have honed my leadership abilities and operational expertise. My experience as a Deputy Restaurant Manager at Dean & David has equipped me with the skills necessary for quality assurance and workflow optimization. I take pride in my ability to train staff effectively and participate in the strategic organization of restaurant operations, ensuring a seamless dining experience for our guests.
In addition to my management experience, I have a solid foundation in digital skills, including proficiency in Adobe Photoshop, Illustrator, and Premiere Pro. My commitment to continuous learning and innovation drives me to seek new challenges and opportunities for growth in the gastronomy sector.
Experience
Work history, roles, and key accomplishments
Deputy Restaurant Manager
Dean & David Schweiz AG
Jul 2024 - Present (1 year 1 month)
Supported operational management and staff training. Participated in the strategic organization of restaurant operations, ensuring quality assurance, workflow optimization, and customer satisfaction.
Barista
Coffee Fellows
Jun 2022 - Jun 2024 (2 years)
Prepared hot and cold beverages to a high-quality standard. Provided customer service and consulting in a dynamic environment, operating coffee machines and supporting daily store operations.
Production Worker
Eglisfrische K chenkr uter AG
Jan 2021 - Dec 2021 (11 months)
Cultivated and harvested sprouts, such as alfalfa. Monitored germination conditions and prepared products for distribution.
Service Staff
Local Your Healthy Kitchen
Jan 2020 - Dec 2020 (11 months)
Took orders, served guests, and processed payments. Co-responsible for smooth operations in the guest area.
Sales Assistant
Zara
Jan 2019 - Dec 2019 (11 months)
Provided customer service, product presentation, and managed stock. Handled returns and exchanges efficiently.
Telecommunications Representative
MEO
Jan 2018 - Dec 2019 (1 year 11 months)
Provided telephone support for technical inquiries. Managed customer retention and problem-solving.
Operations Manager
Bar Leitaria Nelson
Jan 2016 - Dec 2018 (2 years 11 months)
Held full responsibility for operations, staff management, and finances. Ensured high service standards and efficient business organization.
Education
Degrees, certifications, and relevant coursework
School for Communication and Image – EPCI
Audiovisual Media, Audiovisual Media
2017 - 2024
Studied Audiovisual Media at the School for Communication and Image – EPCI in Portugal. Gained knowledge and skills in various aspects of media production.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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