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@oxanayakovleva
I am an experienced hospitality manager delivering customer-focused operations and team leadership.
SwitzerlandI am an experienced hospitality professional with extensive front-of-house and management experience across Swiss restaurants, having served as Betriebsleiterin, Chef de Service and deputy manager. I am kundenorientiert, multilingual and lead multicultural teams with a structured, result-oriented approach.
My background includes operations leadership at Restaurant Frieden, deputy/assisting functions at Restaurant Kaserne and ZFV/UBS, temporary assignments and translation/secretariat tasks; I bring sales communication, empathy, reliability and a can-do mentality to stabilise operations and elevate guest satisfaction.
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Work history, roles, and key accomplishments
Coople & Adia
Sep 2023 - Jun 2024 (9 months)
Provided temporary front-of-house service through Coople and Adia across multiple hospitality venues, delivering consistent customer service and operational support.
Restaurant Frieden
Mar 2019 - May 2019 (2 months)
Served as interim restaurant operations manager, overseeing daily service, staff coordination, and quality control to maintain service continuity.
Degrees, certifications, and relevant coursework
Continuing Education Certificate (G1), Continuing Education
2017 - 2018
Completed G1 continuing education program in Zurich during 2017–2018.
Federal VET Diploma (EFZ), Hospitality / Restaurant Service
2005 - 2008
Completed an apprenticeship as Restaurationsfachfrau and obtained the EFZ vocational diploma.
Pre-vocational Year Certificate, Pre-vocational Education
2004 - 2005
Completed a pre-vocational year focused on general education in Burgdorf (2004–2005).
Pre-vocational Year Certificate, Pre-vocational Integration
2003 - 2004
Completed a pre-vocational integration year in Burgdorf (2003–2004).
Sekundarschule A Certificate, Secondary Education
2002 - 2003
Attended Sekundarschule A in Neuendorf during 2002–2003.
Gymnasium Diploma, Secondary Education
1999 - 2002
Attended gymnasium in Russia from 1999 to 2002.
Primary School Certificate, Primary Education
1994 - 1999
Completed primary school in Russia from 1994 to 1999.
Software and tools used professionally
SwitzerlandYou can contact Oxana and 90k+ other talented remote workers on Himalayas.
Message Oxana
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