José Ferro

Developed outbound B2B sales and PR outreach for corporate clients, media and partners. Built a Notion CRM integrated with Apollo.io to track 100+ live opportunities, follow-ups and proposals. Coordinated client communication, vendors, bookings and event logistics from enquiry through delivery.

Designed and maintained Notion-based HR and operations hubs, databases, templates, Trello boards and automated workflows. Structured People, Legal and Operations processes, managed confidential documentation, supported recruitment and onboarding, and coached a distributed team on new tools and ways of working.

Supported international B2B and individual Wix customers by email, phone and chat across websites, domains, back-office features, e-commerce, billing and technical issues. Guided onboarding, resolved cases within SLA requirements, created internal support resources and shared recurring customer pain points with product teams.

Managed calendars, scheduling and daily itineraries for a content creator, coordinating premium travel, reservations and logistics across multiple stakeholders. Served as a discreet point of contact for partners and vendors, supported audience and content research, and assisted video production from planning through delivery.

Coordinated daily café operations including customer service, cash handling, inventory and financial transactions. Organised weekly cultural events and monthly exhibitions, coordinating talent, suppliers, logistics and promotional materials. Recruited, trained and mentored staff while managing community enquiries and social media.

Managed sponsorships, budgets and financial records for city-wide cultural events. Coordinated logistics and communication across teams, sponsors, external partners and service providers. Used Google Workspace to improve budget tracking, calendars and event coordination workflows.

Worked across customer-facing hospitality roles including barista, waiter and sommelier in Caldas da Rainha and Lisbon. Delivered attentive, personalised service across different teams, service styles and customer expectations, building practical experience in guest communication, food and beverage service and operational discipline.

Bachelor's degree covering web development, interactive and mobile applications, multimedia design, graphic design, communication, marketing and audiovisual production.