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Guadalupe SerravalleGS
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Guadalupe Serravalle

@guadalupeserravalle

CRM & Marketing Automation Specialist at Globant GUT, orchestrating Braze customer journeys and multichannel campaigns for client accounts.

Spain
Message

At Globant GUT, I own a real estate client's CRM end to end, orchestrating email, push, in-app, and web push campaigns in Braze. I handle copy, adaptations, creatives, and email builds while reviewing lifecycle proposals and optimizing automated journeys.

I also work on an agri-food client's Selligent email program, including scheduled and multi-language sends. I'm part of the team migrating the account to Adobe Journey Optimizer, and I manage weekly and daily newsletter cadences across accounts.

Previously, at Punto A Partes – Agency, I managed content calendars and campaign delivery for client accounts, and built automated conversational flows and lead-capture sequences in ManyChat. I also developed an internal system to track clients and tasks, replacing spreadsheets and improving team workflows.

Experience

Work history, roles, and key accomplishments

PA

Digital Strategy & Communication (Freelance)

Punto A Partes – Agency

Jan 2023 - Apr 2026 (3 years 3 months)

Managed content calendars and campaign delivery for multiple client accounts, building automated conversational flows and lead-capture sequences in ManyChat. Developed an internal system to track clients and tasks, improving team workflows.

Education

Degrees, certifications, and relevant coursework

AD

Adobe

Certification, Journey Optimizer

Adobe Journey Optimizer certification, currently in preparation.

ES

EAE Business School

Master's, Digital Marketing & eCommerce

Pursuing a Master's in Digital Marketing & eCommerce, expected to complete in July 2026.

BR

Braze

Marketing Strategist L3, Marketing

Marketing Strategist L3 certification from Braze, completed in August 2026.

IN

Instacrack

Training, Strategic Communication

Completed training in Strategic Communication on Instagram in 2025.

UA

UADE

Bachelor of Arts, Performing Arts

2014 - 2018

Earned a Bachelor of Arts in Performing Arts from UADE from 2014 to 2018.

ES

EAE Business School

Minor, Business Growth Management

Completed a Minor in Scale Up: Business Growth Management Strategies.

BR

Braze

Marketing Strategist L3 (Certification), Marketing

Earned the Marketing Strategist L3 certification from Braze in August 2026.

RH

RTVE HAZ

Training, Audiovisual Marketing

Completed training in Distribution & New Trends in Audiovisual Marketing in March 2026.

MA

ManyChat

Training, Automations

Completed ManyChat Automations training in 2025.

CO

Coderhouse

Training, Digital Marketing, Illustrator, Photoshop

Completed training in Digital Marketing, Illustrator, and Photoshop in 2022.

Tech stack

Software and tools used professionally

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