Gruhalakshmi Gaddipati
@gruhalakshmigaddipat
I resolve customer issues and maintain accurate records across calls, email, chat, and Excel reporting.
IndiaWhat I'm looking for
I'm currently resolving customer queries at Swan Environmental Pvt Ltd through calls, emails, and chats while maintaining accurate records and Excel-based reports.
I track response time, resolution time, and customer satisfaction metrics, coordinate with internal teams to resolve issues efficiently, and ensure documentation and data updates remain accurate.
Previously, I supported recruitment operations at Sarika HR Solutions and managed student and administrative databases, reporting, record verification, and parent inquiries at Sri Chaitanya Techno School.
Experience
Work history, roles, and key accomplishments
Customer Service Analyst
Swan Environmental Pvt Ltd
Oct 2023 - Present (2 years 11 months)
Handle customer queries through calls, emails, and chats while ensuring timely resolution. Maintain accurate customer records and prepare Excel-based reports.
Education
Degrees, certifications, and relevant coursework
Nagarjuna University
Master of Computer Applications, Computer Applications
Pursued a Master of Computer Applications degree, focusing on advanced computer science and application development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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