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@grosen
Transformational healthcare operations executive with expertise in medical affairs.
I am a transformational healthcare operations executive with over 10 years of progressive experience leading high-performing medical affairs, credentialing, and operational teams across diverse healthcare settings. My focus is on implementing policies and systems that drive quality care, patient safety, and regulatory compliance, ensuring exceptional patient experiences through optimized resource allocation and innovative solutions.
Throughout my career, I have directed significant projects, including a system-wide post-acquisition initiative that operationalized an electronic platform for 7 hospitals and over 4,000 clinicians within a year. My leadership has fostered high performance among teams, streamlined processes, and established a culture of operational excellence, achieving substantial cost savings and improved patient satisfaction metrics.
I am passionate about leveraging technology and strategic planning to enhance healthcare delivery. My expertise in provider credentialing, compliance, and integration post-acquisition has enabled me to capitalize on opportunities for innovation while maintaining the highest standards of patient care. I am committed to driving transformational change in healthcare operations.
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Work history, roles, and key accomplishments
Tower Health-Reading Hospital
Jan 2023 - Present (2 years 10 months)
Safeguarded the highest standards of provider credentialing and privileging to mitigate risk and maintain patient safety by directing Medical Staff Offices, Payor Enrollment, Professional Practice Evaluation Teams and the Tower Health Central Verification Office, overseeing primary source verification for over 3,250 physicians and allied health providers. Maximized operational efficiency and finan
Tower Health-Reading Hospital
Jan 2019 - Present (6 years 10 months)
Cultivated lucrative relationships between the medical staff, the hospital, and the community for a supportive environment by engaging with stakeholders, facilitating effective communication, and addressing challenges. Ensured the seamless integration of medical staff services following the Hahnemann Hospital bankruptcy to deliver high-quality patient care.
AmeriHealth Caritas
Jan 2016 - Present (9 years 10 months)
Mitigated compliance risks and upheld the highest standards of provider credentialing by conforming with all state regulations and NCQA standards related to credentialing and re-credentialing for the company’s largest lines of business in Pennsylvania. Orchestrated insurance enrollment processes, including enrollment services for 15 insurers for timely reimbursement for over 5,500 providers at Ame
Epic Health Care
Jan 2015 - Present (10 years 10 months)
Streamlined the client onboarding process to enable timely access to care by managing client scheduling needs, recruitment, interviewing, hiring, and disciplinary actions. Established positive relationships with clients and caregivers to create a supportive and collaborative environment by retaining open communication and promoting harmonious interactions.
Northwell Health
Jan 2014 - Present (11 years 10 months)
Provided transparency and accountability to leadership to enable informed decision-making by generating detailed reports that captured project financials and presenting such reports to Northwell's leadership team. Procured and prepared new permanent locations for ICD-10 testing teams to support critical testing and implementation efforts by acquiring suitable spaces and relaying information on nec
Northwell Health
Jan 2012 - Present (13 years 10 months)
Validated thorough review and evaluation of provider credentials to support informed decision-making by submitting applications to the Medical Director and credentialing committee for review. Performed audits and data management within regulatory requirements by preparing files for audits and handling electronic data input activities.
Degrees, certifications, and relevant coursework
Master of Health Administration/Management, Health Administration/Management
Obtained a dual master's degree focusing on health administration and management. This program provided a comprehensive understanding of healthcare systems, operational leadership, and strategic planning within the healthcare industry.
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