Naomi C

Built an entire credentialing/compliance operating function from zero by designing SOPs, workflow ownership, and an auditable compliance framework aligned to CMS and state/federal regulations. Implemented CredentialStream independently after 3 years of unused licensing and established cross-functional operating models, compliance deadline tracking, and executive-ready performance visibility.

Designed and implemented end-to-end operational workflows and compliance policies across billing, coding, enrollment, and collections in a multi-client environment, improving claim processing outcomes. Established KPIs and executive-level performance reporting, and built training and accountability frameworks while managing vendor relationships and supporting systems.

Owned national provider enrollment operations for 75 practice integrations covering 1,000+ providers, sustaining 90% revenue continuity through a structured operating model and vendor framework. Delivered $1M in annualized cost savings by transitioning to three expert vendors, built a center of excellence with KPI reporting, and standardized operations across seven offices with SmartSheets trackin

Served as the primary operational point of contact for senior leadership, managing managed care and central billing across a clinically integrated network of 11 hospitals and 100+ clinic practices. Built staffing benchmarks leading to 3 additional FTE hires, cut internal cycle time from 14 to 8 business days, modernized 32 monthly reporting processes (saving 60% / $7,200 annually in manhours), man

Reduced enrollment-related revenue holds from $32M to under $1M by redesigning the operational model and prioritizing high-impact process work across the western region. Improved cycle times 45%, enrolled 75 out-of-state providers under disaster protocols following Hurricane Harvey, and partnered with a software vendor to build custom operations and tracking with executive-ready analysis.

Managed credentialing/contracting client services operations and launched a new line of business as a net-new revenue stream. Produced monthly performance/status reports and oversaw A/P, A/R, payroll, and financial reconciliation to support delivery and client outcomes.

Earned an M.B.A. in Business Administration in 2018 from San Francisco State University.

Earned a B.A. in History in 2009 from San Francisco State University.