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Erika Bordelon

@erikabordelon

Healthcare operations executive at MedCentris who expanded care delivery with eight clinics, 25% more provider capacity, and new services.

United States

Message

At MedCentris, I advanced from care transition operations to executive leadership, including serving as Chief Operating Officer. I expanded care delivery through eight new outpatient clinics and a 25% increase in provider capacity, and launched chronic care management, durable medical equipment, and infusion services.

I also served concurrently as Chief Operating Officer of MolecuLab and Chief Administrative Officer of SygNOLA. Across my work, I applied Six Sigma principles to consolidate IT services and deliver $600,000 in annual savings, and helped prepare healthcare ventures for market entry through operational, regulatory, and reimbursement work.

Experience

Work history, roles, and key accomplishments

Chief Operating Officer

MedCentris

Jan 2026 - Jul 2026 (6 months)

Led enterprise operations across six states supporting 600+ employees, 100+ providers, 30+ outpatient clinics, and 120+ long-term care facilities. Executed expansion through eight new outpatient clinics and a 25% increase in provider capacity.

Six Sigma Operations Management Health Informatics IT Systems Human Resources Marketing Project Management Procurement Credentialing Revenue Cycle Management PCR Operations

Chief Administrative Officer

SygNOLA

Mar 2025 - Jul 2026 (1 year 4 months)

Led administrative operations for a clinical research startup, establishing processes and organizational infrastructure to support a multidisciplinary team.

Organizational Infrastructure Administrative Operations Clinical Research Process Improvement Organizational Development

Chief Operating Officer

MolecuLab

Jan 2025 - Jul 2026 (1 year 6 months)

Led operations for a molecular diagnostics company supporting 50+ employees. Directed the acquisition and integration of an established PCR laboratory and developed operating processes.

Operations Management Molecular Diagnostics PCR Laboratory Laboratory Information Systems Vendor Management

Senior Vice President, Administrative Operations

MedCentris

Feb 2025 - Jan 2026 (11 months)

Led administrative operations encompassing Project Management, PCR, Human Resources, Marketing, and Credentialing. Developed employee leadership and compliance programs to strengthen management capabilities.

Project Management PCR Human Resources Marketing Credentialing Leadership Development Compliance

Executive Director

MedCentris

Oct 2024 - Feb 2025 (4 months)

Served as an advisor to the CEO and led strategic initiatives across operations, revenue cycle, technology, and corporate functions. Advanced startup commercialization by establishing operational processes and regulatory requirements.

Strategic Planning Operations Revenue Cycle Management Technology Startup Commercialization Regulatory Compliance

Clinical Quality Program Manager

Mingle Health

Oct 2023 - Oct 2024 (1 year)

Consulted accountable care organizations on Medicare quality strategy, performance improvement, and reporting requirements. Led quality analytics and CMS reporting through a Qualified Registry.

Medicare Quality Value Based Care Quality Analytics CMS Reporting Performance Improvement

Director of Credentialing

MedCentris

Sep 2022 - Oct 2023 (1 year 1 month)

Directed credentialing, payer enrollment, licensing, and compliance across multiple states. Shortened provider onboarding time by 75% through redesigned credentialing and operational workflows.

Credentialing Payer Enrollment Licensing Compliance Process Improvement

Project Specialist

MedCentris

Feb 2020 - Sep 2022 (2 years 7 months)

Led projects across Operations, IT, HR, Marketing, and Revenue Cycle, including CRM implementation, website development, and workflow improvements.

Project Management CRM Implementation Web Development Workflow Improvement

Care Transition Specialist / Team Lead

MedCentris

Dec 2018 - Feb 2020 (1 year 2 months)

Promoted to Team Lead within eight months; coordinated intake, insurance verification, and prior authorizations. Improved authorization tracking and follow-up, reducing denials by 30%.

Intake Insurance Verification Prior Authorizations Denial Management Team Leadership

Startup Operations & Commercialization

NSM Biologics

Led the CMS HCPCS Q-code application process and secured an assigned code for the company's synthetic skin substitute. Coordinated reimbursement, regulatory, and operational requirements supporting market readiness.

HCPCS Reimbursement Regulatory Compliance Market Readiness

Healthcare Technology Implementation

TrueGraft

Supported initial implementation of SaaS-based AI wound measurement technology, translating clinical and operational requirements into workflows supporting adoption.

Workflow Implementation SaaS AI Wound Measurement Workflow Design Clinical Operations