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Gretchen Laughlin

@gretchenlaughlin

Customer service representative at The Hillman Group, assisting customers and servicing retail accounts for supplies and parts.

United States
Message

At The Hillman Group minute key, I provide customer service, help customers choose products, and process orders. I also document customer interactions and track issue resolution using CRM software.

As a Field Service Representative for The Hillman Group-Pennsylvania, I service customers including tractor supply, Home Depot, 84 lumber, and Carter lumber to order supplies and parts.

At Tri County Transportation, I drove routes for high school and elementary school students, including trips to sports activities. I also trained new drivers for CDL testing.

At Tractor Supply Company, I hired and managed a staff of 16 or more and managed store operations, including inventory, merchandise, and customer issues.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

VT

Vale Technical Specialized Technology

Associate Degree, Automotive Mechanics

2001 - 2001

Associate Degree in Automotive Mechanics from Vale Technical Specialized Technology in 2001.

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