Open to opportunities

Greg Taylor

@gregtaylor

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IT support specialist with 15+ years resolving networks, VoIP, hardware/software issues and improving user experience.

Zimbabwe

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What I'm looking for

I’m looking for a hands-on IT support role focused on network/VoIP troubleshooting, user training, documentation, and reliable uptime within a collaborative, customer-centric team.

I am a proactive, customer-focused IT support specialist with over 15 years of experience in technical support, network installation, troubleshooting, and VoIP systems. I have resolved hardware, software, and connectivity issues, performed firmware and system updates, and delivered clear end-user training while maintaining accurate technical documentation.

I hold CompTIA A+ and CompTIA Network+ certifications and am completing the Google IT Support Certification (expected October 2025). I bring hands-on troubleshooting, network monitoring (Wireshark, SolarWinds), remote support (TeamViewer), and process-focused documentation to improve uptime and user satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

U-Haul Moving and Storage

Jul 2022 - Mar 2025 (2 years 8 months)

Provided in-person and phone-based technical and reservation support, resolving customer inquiries and upselling add-ons to drive revenue growth. Maintained accurate records, payments, and inventory to improve operational efficiency.

Technical Support Customer Service Documentation

Installer

The Home Depot

Jul 2015 - Mar 2021 (5 years 8 months)

Installed and repaired kitchen cabinets, countertops, and appliances, estimating labor and materials to ensure on-time, cost-effective project delivery. Maintained high customer satisfaction through clear communication and quality workmanship.

Cabinet Installation Customer Communications Quality Assurance Inventory Management

Network & VoIP Technician

Cavalier Telecommunications

Jul 2010 - Apr 2012 (1 year 9 months)

Installed and configured VoIP and video systems, diagnosed call quality and connectivity issues using Wireshark, and performed firmware updates to maintain uptime. Trained end-users and maintained technical documentation to streamline service delivery.

VoIP Wireshark Router Switch Setup Firmware Technical Documentation

Internet Technician

Comcast

Jan 2002 - Jun 2010 (8 years 5 months)

Installed coaxial and network cabling and configured modems, routers, and switches for residential and business clients to improve service quality. Diagnosed and resolved internet and TV performance issues and performed system upgrades to enhance bandwidth.