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Greg KoonceGK
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Greg Koonce

@gregkoonce

Account Manager at The Trademark Company managing business client relationships and resolving escalated issues to support retention.

United States
Message

At The Trademark Company, I manage a portfolio of business clients and handle 30–40 customer interactions daily. I build long-term client relationships and resolve escalated issues while protecting those relationships.

At Bass Pro Shops, I led the department in sales performance and supported team sales strategies. I also assisted customers with product recommendations and regulatory guidance, and processed electronic NICS background checks.

My experience also includes consultative technology sales at Staples and supervising a team of more than 30 employees as Shift Leader / Manager at Chick-fil-A. I hold an MBA in Leadership from Campbell University.

Experience

Work history, roles, and key accomplishments

TC
Current

Account Manager

The Trademark Company

Feb 2024 - Present (2 years 8 months)

Manages a portfolio of business clients, handling 30–40 customer interactions daily. Builds long-term client relationships and resolves escalated customer issues while protecting client relationships.

BS

Firearms Sales Outfitter

Apr 2023 - Feb 2024 (10 months)

Led the department in sales performance and supported team sales strategies. Assisted 40–50 customers daily with product recommendations and regulatory guidance, processing up to 10 electronic NICS background checks per day with full compliance.

Education

Degrees, certifications, and relevant coursework

Campbell University logoCU

Campbell University

Master of Business Administration, Leadership

Master of Business Administration with a focus on Leadership from Campbell University, completed in 2023.

Campbell University logoCU

Campbell University

Bachelor of Business Administration, Business Administration

Bachelor of Business Administration with a minor in Social Entrepreneurship and Economics from Campbell University, completed in 2023.

Tech stack

Software and tools used professionally

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