Open to opportunities

Grecia Cortes Rodriguez

@greciacortesrodrigue

Message

Sales and BDC leader driving revenue growth through consultative selling and data-led lead qualification.

Canada

Message

What I'm looking for

I’m looking for remote sales, BDC, or customer success work where I can drive revenue through disciplined lead qualification, consultative outreach, and coaching—building strong customer experiences while improving conversions and retention.

I’m a results-driven sales and business development professional with 4+ years of experience in automotive retail, specializing in inbound/outbound lead management, customer acquisition, and measurable revenue growth. I built and led a Business Development Center (BDC) from the ground up—designing lead qualification workflows, training teams on consultative selling techniques, and improving show rates through proactive, non-intrusive outreach.

I bring strong bilingual communication (English/Spanish, C2) and a process-first mindset: I qualify needs (budget, financing, timeline, trade-in, and location), present tailored options with clear decision support (including vehicle documentation), and maintain disciplined follow-up cadences to recover lost opportunities. I’m also energized by coaching and cross-functional collaboration, ensuring smooth handoffs across sales, service, finance, and delivery.

Experience

Work history, roles, and key accomplishments

BDC Lead / Sales Advisor

Sherwood Park Toyota

Feb 2024 - May 2024 (3 months)

Managed inbound internet, email, and phone leads as the first point of contact for prospective buyers. Built and led the BDC process end-to-end, including lead qualification workflows, consultative sales coaching, and pre-appointment video outreach to increase show rates and drive revenue growth.

Lead Qualification Consultative Selling Objection Handling CRM Management Sales Coaching Customer Acquisition

Sales Advisor

Sherwood Park Volkswagen

Mar 2023 - Jan 2024 (10 months)

Guided new vehicle buyers through the full sales cycle from inquiry to delivery. Expanded Spanish-speaking customer acquisition by building trust with Latin American clients, created social content to drive showroom traffic, and managed CRM pipelines, negotiations, and cross-department handoffs.

CRM Management Consultative Selling Social Media Marketing Negotiation Financing & Warranty Sales Trade In Valuation

Sales Advisor

Penticton Honda

Mar 2022 - Feb 2023 (11 months)

Completed intensive outbound cold-calling training (100+ daily calls for 6 months) to strengthen lead engagement and follow-up. Provided consultative guidance on vehicles and financing, matched customers to inventory based on active listening, and resolved complaints with post-sale follow-up to generate referrals.

Cold Calling Lead Follow Up Consultative Selling Financing & Trade In Guidance Objection Handling Customer Retention Complaint Resolution

Customer Service Representative

McDonald's

Nov 2021 - Feb 2022 (3 months)

Resolved product and service complaints professionally while maintaining composure under high-pressure conditions. De-escalated difficult customer interactions and supported order, billing, returns, and exchanges to preserve a positive customer experience.

Customer Service Complaint Resolution De escalation Order Management Billing Support Returns Customer Satisfaction High Pressure Communication

Cashier & Waitress

Tequila Vallarta

Mar 2020 - Oct 2021 (1 year 7 months)

Processed high-volume transactions accurately using multiple payment methods (cash, credit, debit, and gift cards). Delivered consistent customer service in a fast-paced restaurant environment, supporting repeat business through reliable interactions.

Cash Handling Customer Service Fast Paced Environment