Grace Pritt
@gracepritt
Customer service and scheduling professional skilled in phone/chat support and banking assistance.
What I'm looking for
I’m a customer service and scheduling professional who supports people with clarity, professionalism, and speed. I’ve managed scheduling and patient needs in a healthcare setting while staying organized and reliable.
In my current role as a Customer Service Representative, I provide exceptional support through phones and over chat, resolving customer inquiries using banking software and service protocols. I also assist clients with account management and transactions processing tasks.
I bring strong communication, multitasking, teamwork, and Microsoft skills to every interaction. I enjoy roles where I can handle multiple requests at once, communicate effectively, and keep processes running smoothly for customers and teams.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
CityNationalBank
Sep 2025 - Present (10 months)
Provided exceptional customer support through phone and chat, resolving inquiries using banking software and service protocols. Assisted clients with account management and transaction processing tasks.
Scheduler
CAMC
Oct 2023 - Sep 2025 (1 year 11 months)
Scheduled and managed physicians’ calendars and coordinated patient check-ins and checkouts. Managed patient needs in a professional manner to support day-to-day clinic operations.
Education
Degrees, certifications, and relevant coursework
Otto Eldred High School
Graduated from Otto Eldred High School in May 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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