Grace Odeyemi

I've delivered high-quality customer support by email, live chat, and phone at Carociba Inc., reducing average customer query resolution time by 40%.

I manage customer records in CRM systems, coordinate calendars and meetings, and keep email inboxes organized so client and administrative operations run smoothly.

At Lokwa Consultings, I improved response efficiency, logged customer interactions accurately, and was recognized as Employee of the Month for three consecutive months for outstanding service delivery.

My background also includes administrative front-desk support at the Federal College of Education, where I assisted staff and students with records and enquiries. I bring over four years of customer support and virtual assistance experience, with fluent English communication and a focus on timely problem-solving.