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Grace Njue

@gracenjue

Customer Service Officer at Carrefour Kenya, promoted from Cashier and handling customer inquiries, complaints, returns, and refunds.

Kenya

Message

At Carrefour Kenya, I progressed from Cashier to Customer Service Officer, handling customer inquiries, complaints, returns, and refunds. I maintain customer records and coordinate with other departments to resolve concerns.

As a Sales Representative at IZWE LOANSSALES, I promoted loan solutions, followed up with prospective customers, and assisted them through the application process. My experience also includes sales at MICRO MOBILE and credit control at ALPHA MEDICAL.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Carrefour Kenya

Jan 2020 - Present (6 years 9 months)

Provide professional customer service, handle inquiries, complaints, returns, and refunds, and coordinate with departments to resolve issues. Maintain accurate records and build positive customer relationships.

Customer Service Customer Relationship Management Complaint Resolution Data Entry Records Management POS systems Microsoft Word Excel Google Workspace

Sales Representative

Izwe Loans

Jul 2017 - Jan 2022 (4 years 6 months)

Promoted financial products and loan solutions, identified customer needs, generated leads, and followed up on prospective customers. Assisted customers throughout the loan application process.

Sales Lead Generation Customer Relationship Management Financial Products Loan Processing Communication Skills Negotiation

Cashier

Carrefour Kenya

Jan 2018 - Jan 2020 (2 years)

Processed customer transactions accurately using POS systems, handled cash and card payments, and provided friendly service at checkout. Maintained accurate cash records and followed company procedures.

Cash Handling POS Operation Customer Service Data Entry Records Management

Credit Controller

Alpha Medical

Mar 2016 - Jul 2016 (4 months)

Followed up on outstanding customer accounts and payments, maintained accurate financial records, and communicated with customers regarding balances. Assisted with account reconciliation.

Credit Control Account Reconciliation Financial Records Client Communication Data Entry

Sales Representative

Micro Mobile

Feb 2015 - Feb 2016 (1 year)

Promoted company products and services, generated and followed up on sales leads, and built strong customer relationships. Provided accurate product information and handled inquiries.

Sales Lead Generation Customer Relationship Management Communication Skills Product Knowledge