GN
Open to opportunities

Grace Njenga

@gracenjenga

Adaptable professional with a strong foundation in customer service.

Kenya
Message

What I'm looking for

I seek a role that values customer interaction and offers growth opportunities.

I am an adaptable and resourceful professional with over 3 years of experience in administration and customer service. My journey has equipped me with a strong foundation in delivering exceptional service, maintaining accurate records, and resolving customer concerns with efficiency and empathy. I pride myself on my excellent communication skills and my ability to work effectively in diverse environments.

In my current role as a Cashier/Receptionist at Mc Carrington Dry Cleaning & Laundry Café, I deliver high-quality customer service, manage financial transactions, and ensure a welcoming reception area. Previously, as an Administrative Assistant at Ndumbuini Farm, I coordinated daily operations and maintained both digital and physical records, demonstrating my strong organizational skills. I am currently pursuing a Diploma in Humanitarian Diplomacy, which further enhances my commitment to ethical leadership and professional integrity.

Experience

Work history, roles, and key accomplishments

MC
Current

Cashier / Receptionist

Mc Carrington Dry Cleaning & Laundry Café

Sep 2023 - Present (1 year 10 months)

Delivered high-quality customer service and resolved client concerns. Processed financial transactions and maintained accurate daily cash records.

NF

Administrative Assistant

Ndumbuini Farm

Jan 2021 - Present (4 years 6 months)

Coordinated daily operations and maintained digital and physical records. Handled client queries and ensured smooth communication between stakeholders.

CS

Intern – Store & Procurement

College of Agriculture and Veterinary Services

Oct 2019 - Present (5 years 9 months)

Assisted in procurement and inventory management. Prepared tender documents and conducted market research.

Education

Degrees, certifications, and relevant coursework

IS

International College of Peace Studies

Diploma, Humanitarian Diplomacy

Currently pursuing a Diploma in Humanitarian Diplomacy, focusing on principles and practices of peace and conflict resolution.

SS

St. Mary’s Girls Secondary School

Kenya Certificate of Secondary Education (KCSE), General Studies

Completed secondary education, earning the Kenya Certificate of Secondary Education.

TK

The Co-operative University of Kenya

Diploma, Agribusiness Management

Completed a Diploma in Agribusiness Management, gaining knowledge in agricultural business operations and management.

KC

Kivuli College

Certificate, Computer Packages

Obtained a Certificate in Computer Packages, developing foundational computer literacy and software skills.

Tech stack

Software and tools used professionally

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