In my current Administrative & Property Management Assistant role, I provide administrative and customer support for residential properties. I handle tenant communications and maintain records of payments and maintenance requests.
I also coordinate repairs and service schedules with vendors and contractors, and support financial tracking and documentation for daily operations.
Previously, as a Customer Support Representative at a Maldives travel agency, I handled customer inquiries across calls, email, live chat, and social platforms. I helped increase return clients by 70% through service and follow-ups.
At the County Government of Nairobi, where I was an Intern, I trained in supply chain fundamentals and contributed to warehouse operations by tracking stock movements and coordinating with suppliers. I also practiced the tendering process.
