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GRACE NGULUKA

@gracenguluka

General Virtual Assistant for global clients, streamlining executive calendars, email, and project workflows across US time zones.

Zambia

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What I'm looking for

I’m looking for remote virtual assistant work supporting executives and global clients, with availability aligned to US business hours for real-time collaboration.

As a General Virtual Assistant for Global Clients, I manage executive inboxes and calendars across US time zones. I filter and draft business email, coordinate meetings, and help reduce executive response lag.

I organize research and data in Google Sheets and update CRM records. I also build and update task-tracking systems in Trello and Asana to support transparent project workflows.

From September 2022 to December 2023, I worked as a Virtual Assistant & Freelance Writer, drafting business emails, newsletters, articles, and office policy documents. I also managed cloud files and took notes during corporate meetings.

My clinical training at Clinical Rotation Placement, Zambia, included maintaining confidential records and coordinating daily schedules. I hold a Diploma in Clinical Medicine (Clinical Officer General) from Zambian Royal Medical University, along with certificates in HIV/AIDS Management and First Aid.

Experience

Work history, roles, and key accomplishments

Current

General Virtual Assistant

Current

Global Clients

Jan 2024 - Present (2 years 9 months)

Managed inbox and email for up to 50+ business emails daily, reducing executive response lag by 40%. Coordinated complex calendars and set up client meetings across US time zones.

Gmail Outlook Google Calendar Calendly Trello Asana Google Sheets CRM Data Entry Internet Research

Virtual assistant/freelancer

style matrix

Jan 2024 - Dec 2025 (1 year 11 months)

Freelance Virtual Assistant
Remote | January 2024 – Present
• Managed email inboxes for 3 busy executives, cutting response times to under 24 hours and organizing messages into clear priority folders.
• Coordinated calendars and scheduled 25+ online meetings per week using Google Workspace and Calendly, resolving scheduling conflicts .

Python Excel Project Management CRM Salesforce Data Analysis Stakeholder Management English Customer Service Account Management JavaScript Negotiation Azure Business Development Microsoft Teams Google Docs Google Drive Sheets Excel Lookup Functions

Virtual Assistant & Freelance Writer

Remote Portfolio

Sep 2022 - Dec 2023 (1 year 3 months)

Drafted business emails, newsletters, and articles for remote teams. Handled administrative tasks, file management, and live note-taking during corporate meetings.

Google Docs Word Google Drive Dropbox Zoom Slack Social Media Management Customer Support

Clinical Officer General

Clinical Rotation Placement

Maintained high accuracy in writing and auditing confidential operational records. Managed daily operational scheduling and team coordination in fast-paced environments.

Documentation Record keeping Scheduling Team Coordination Problem Solving