Open to opportunities

Grace Mwelwa

@gracemwelwa

Message

I build trusted client relationships through accurate documentation and customer-focused sales support.

Zambia

Message

What I'm looking for

I'm looking for a role where I can apply my administrative, documentation, client-service, and communication skills while contributing to accurate, compliant, customer-focused operations.

At Airtel Zambia, I promote 5G routers, research potential customers, and build client relationships through tailored solutions. I consistently meet and exceed daily sales targets by listening closely to customer needs.

Previously, at Chaman Consultants, I managed confidential documentation for South African Embassy and Zambia Immigration submissions. I maintained a zero-error record while verifying, organizing, and tracking client files in Zoho CRM.

I bring a Bachelor of Arts in Public Administration, training in diplomatic practice and protocol, and practical strengths in records management, compliance, communication, and customer service.

Experience

Work history, roles, and key accomplishments

Current

Direct Sales Executive

Current

Airtel Zambia

Jun 2025 - Present (1 year 3 months)

Conducted market research to identify potential customers and promoted Airtel 5G routers, explaining features and benefits. Built strong customer relationships, met sales targets, and collected feedback to improve service delivery.

Market Research Sales Customer Relationship Management Active Listening KYC Compliance Customer Feedback

Liaison Officer

Chaman Consultants

Feb 2025 - Mar 2025 (1 month)

Managed confidential client documentation for South African Embassy and Zambia Immigration submissions, ensuring compliance. Conducted final verification of client files, maintained accuracy, and used Zoho CRM for tracking and submissions.

Document Management Compliance Zoho CRM Client Relations Government Liaison Records Management