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Mubanga Phiri

@mubangaphiri

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Experienced executive assistant skilled in administrative support and coordination.

Zambia

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a highly motivated executive assistant with over nine years of experience in fast-paced environments. My expertise lies in providing high-level administrative support, managing complex calendars, and coordinating logistics for various events. I pride myself on my ability to handle confidential information with discretion and maintain effective relationships with stakeholders.

Throughout my career, I have successfully managed the Ambassador's diary at the Somali Embassy in Zambia, ensuring that all meetings and appointments are prioritized effectively. My strong communication skills enable me to draft formal correspondence and provide strategic advice to diplomatic staff. I have a proven track record in organizing events and managing budgets, which has contributed to the success of various programs and initiatives.

My adaptability and organizational skills allow me to thrive in dynamic environments, where I can manage multiple tasks and deadlines efficiently. I am passionate about supporting teams and ensuring seamless operations, and I am eager to bring my skills to a new opportunity where I can continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Somali Embassy in Zambia

Dec 2019 - Dec 2024 (5 years)

Provided high-level administrative support to the Ambassador, managing complex calendars, drafting briefings, and coordinating logistics for events. Ensured effective communication with internal and external stakeholders while managing embassy budgets and facilitating diplomatic processes.

Calendar Management Budget Management Event Coordination Communication Skills Logistics Coordination Stakeholder Engagement Confidentiality Problem Solving

Sales Support

Digital Shared Services

Aug 2019 - Nov 2019 (3 months)

Served as secretary for company meetings, verified data accuracy, handled customer queries, and encouraged the use of digital payment platforms. Led the team to ensure timely reporting and effective communication.

Customer Service Team Leadership Communication Skills Problem Solving Time Management Client Engagement

Front Counter Customer Service Representative

Multichoice Zambia

Mar 2016 - Apr 2019 (3 years 1 month)

Managed cash, card, and cheque payments, performed end-of-day balancing, and provided technical assistance to customers. Resolved billing issues and maintained accurate transaction records.

Customer Service Technical Support Problem Solving Communication Skills Time Management Team Collaboration

Call Center Services Representative

Multichoice Zambia

Sep 2015 - Mar 2016 (6 months)

Managed high volumes of inbound and outbound calls, achieved service targets, and provided solutions to customer issues. Trained new employees on customer service protocols and maintained positive customer relationships.

Customer Service Problem Solving Training Communication Skills Relationship Management Data Entry Team Collaboration Time Management

Education

Degrees, certifications, and relevant coursework

Zambia Institute of Diplomacy and International Studies

Certificate in Diplomatic Practice, Protocol and Public Relations, Diplomatic Practice

Completed a certificate program focusing on diplomatic practice, protocol, and public relations, equipping me with essential skills for effective communication and representation in diplomatic settings.

National Institute of Public Administration

Diploma in Public Relations, Public Relations

Earned a diploma in public relations, which provided a strong foundation in communication strategies, media relations, and public engagement techniques.