Mubanga Phiri
@mubangaphiri
Experienced executive assistant skilled in administrative support and coordination.
What I'm looking for
I am a highly motivated executive assistant with over nine years of experience in fast-paced environments. My expertise lies in providing high-level administrative support, managing complex calendars, and coordinating logistics for various events. I pride myself on my ability to handle confidential information with discretion and maintain effective relationships with stakeholders.
Throughout my career, I have successfully managed the Ambassador's diary at the Somali Embassy in Zambia, ensuring that all meetings and appointments are prioritized effectively. My strong communication skills enable me to draft formal correspondence and provide strategic advice to diplomatic staff. I have a proven track record in organizing events and managing budgets, which has contributed to the success of various programs and initiatives.
My adaptability and organizational skills allow me to thrive in dynamic environments, where I can manage multiple tasks and deadlines efficiently. I am passionate about supporting teams and ensuring seamless operations, and I am eager to bring my skills to a new opportunity where I can continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Somali Embassy in Zambia
Dec 2019 - Dec 2024 (5 years)
Provided high-level administrative support to the Ambassador, managing complex calendars, drafting briefings, and coordinating logistics for events. Ensured effective communication with internal and external stakeholders while managing embassy budgets and facilitating diplomatic processes.
Sales Support
Digital Shared Services
Aug 2019 - Nov 2019 (3 months)
Served as secretary for company meetings, verified data accuracy, handled customer queries, and encouraged the use of digital payment platforms. Led the team to ensure timely reporting and effective communication.
Front Counter Customer Service Representative
Multichoice Zambia
Mar 2016 - Apr 2019 (3 years 1 month)
Managed cash, card, and cheque payments, performed end-of-day balancing, and provided technical assistance to customers. Resolved billing issues and maintained accurate transaction records.
Call Center Services Representative
Multichoice Zambia
Sep 2015 - Mar 2016 (6 months)
Managed high volumes of inbound and outbound calls, achieved service targets, and provided solutions to customer issues. Trained new employees on customer service protocols and maintained positive customer relationships.
Education
Degrees, certifications, and relevant coursework
Zambia Institute of Diplomacy and International Studies
Certificate in Diplomatic Practice, Protocol and Public Relations, Diplomatic Practice
Completed a certificate program focusing on diplomatic practice, protocol, and public relations, equipping me with essential skills for effective communication and representation in diplomatic settings.
National Institute of Public Administration
Diploma in Public Relations, Public Relations
Earned a diploma in public relations, which provided a strong foundation in communication strategies, media relations, and public engagement techniques.
ZAMCOM
Certificate in Journalism and Public Relations, Journalism and Public Relations
Completed a certificate program in journalism and public relations, focusing on media communication, reporting, and public engagement.
Lusaka High School
Grade 12 Certificate, General Education
Achieved a Grade 12 certificate, demonstrating foundational knowledge and skills necessary for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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