Grace Mamosa Joale

I am a dedicated, customer-oriented professional with experience across front desk, virtual assistance, beauty therapy, and restaurant management. I consistently deliver empathetic, timely customer support and maintain positive brand experiences.

In remote assistant roles I handled email and chat support, managed calendars and travel, and documented processes while maintaining strong customer satisfaction. I also trained colleagues on communication standards and CRM navigation.

As a managing director of a café, I led day-to-day operations, staff hiring and training, inventory and financial management, and marketing initiatives that improved service delivery and repeat business.

I hold an Associate Degree in Business Information Technology and a TEFL certificate, and I am seeking a remote chat support role where I can apply my communication, conflict-resolution, and organizational skills to improve client experience.