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@gracemamosajoale
Customer-focused virtual assistant and chat support specialist transitioning to remote roles.
I am a dedicated, customer-oriented professional with experience across front desk, virtual assistance, beauty therapy, and restaurant management. I consistently deliver empathetic, timely customer support and maintain positive brand experiences.
In remote assistant roles I handled email and chat support, managed calendars and travel, and documented processes while maintaining strong customer satisfaction. I also trained colleagues on communication standards and CRM navigation.
As a managing director of a café, I led day-to-day operations, staff hiring and training, inventory and financial management, and marketing initiatives that improved service delivery and repeat business.
I hold an Associate Degree in Business Information Technology and a TEFL certificate, and I am seeking a remote chat support role where I can apply my communication, conflict-resolution, and organizational skills to improve client experience.
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Work history, roles, and key accomplishments
MBJ Tech Ltd
Feb 2025 - Apr 2025 (2 months)
Provided remote personal assistant support handling daily email support, documentation, and meeting/travel scheduling while maintaining timely, empathetic responses and consistent customer satisfaction.
Intertax
Jul 2024 - Dec 2024 (5 months)
Resolved billing, account, and product inquiries via WhatsApp, phone, and email; trained colleagues on communication standards and CRM use and managed social media channels to support digital marketing.
The J's Food Cafe
Nov 2023 - Apr 2024 (5 months)
Managed daily café operations including hiring and training staff, inventory and financial management, quality control and health compliance, and marketing initiatives that improved service and repeat business.
Degrees, certifications, and relevant coursework
Associate Degree, Business Information Technology
Completed an Associate Degree in Business Information Technology in 2016 at Limkokwing University of Creative Technology in Lesotho.
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