Athena Evripidou

Managed cafe social media on Instagram, Facebook, and TikTok by creating and posting content while responding to messages to improve engagement. Handled customer enquiries by email/social media and processed invoices while maintaining expense, stock, and general records in spreadsheets.

Designed custom websites and client interfaces aligned to brand identities, including logos and social media/marketing assets. Collaborated with clients to refine concepts and ensure satisfaction across branding deliverables.

Managed an insurance lead portfolio and generated £120K in new business monthly. Built and executed a sales strategy to improve closure rates, securing nearly £1M in sales within 6 months through proactive prospecting and follow-ups.

Resolved customer inquiries via phone and web chat by providing detailed product information and proactive solutions. Supported shipping, delivery, warranty matters, and facilitated seamless exchanges when needed to improve customer satisfaction.

Advised customers on clothing selection and curated complete outfits with accurate product information and strong presentation. Measured and crafted garments with precision, completing adjustments and mending while building loyalty by remembering customer preferences.

Provided guest service by welcoming customers, seating guests, and coordinating with kitchen and bar staff to fulfill orders. Managed opening/closing duties, maintained cleanliness, and supported beverage preparation while delivering strong customer service.

Completed a Business Administration Certificate with foundational knowledge in management, financial analysis, and strategic planning.

Completed a Digital Marketing Certificate covering SEO, content creation, social media management, and data analysis.

Grade: Grades 6+ (all subjects)

Completed A-level studies including A-level in Psychology, achieving grades of 6 and above across subjects.

Completed 10 GCSEs at Wirral Grammar School.