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Uwana Okooboh

@uwanaokooboh

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Impact-driven Account & Operations Manager with 6+ years of success.

Nigeria

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

I am an impact-driven Account & Operations Manager with over six years of measurable success in managing B2B client relationships and streamlining end-to-end order lifecycles. My expertise lies in executing high-volume promotional and creative campaigns, where I have consistently demonstrated my ability to increase client satisfaction and reduce turnaround times. I am passionate about sustainability and continuously improving client experiences through innovative solutions.

In my current role as Head of Operations at Chocolate City Music, I have successfully managed over 10 artist campaigns, achieving a remarkable 30% increase in audience engagement. My collaborative approach has led to a 100% satisfaction rate in post-campaign feedback surveys. Previously, I served as Operations Manager at Edo Production Centre, where I provided operational support to over 50 small businesses, enhancing their quoting and order management processes while ensuring regulatory compliance in vendor contracts.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Chocolate City Music

Jan 2023 - Present (2 years 6 months)

Managed 10+ artist campaigns from concept to delivery, achieving a 30% average increase in audience engagement and 128% growth in digital footprint across key platforms. Provided detailed project quotes and budget breakdowns in collaboration with finance, improving budget accuracy by 25% and reducing overrun incidents.

Campaign Management Digital Footprint Growth Budget Management Client Leadership CRM Tools

Operations Manager

Edo Production Centre

Jan 2020 - Present (5 years 6 months)

Managed operational support for 50+ small businesses, delivering 1:1 consulting to improve quoting, pricing, and order management processes. Negotiated and executed over 80 vendor contracts with 100% regulatory compliance, ensuring safe, timely, and cost-effective delivery of goods and services.

Business Consulting CRM Systems Data Collection

Project Manager

Rox Nation Entertainment Limited

Jan 2018 - Present (7 years 6 months)

Planned and executed large-scale B2B-sponsored events with 7,000+ attendees, securing 10+ brand partnerships and exceeding sponsorship targets by 20%. Achieved 98% satisfaction rating from corporate sponsors through exceptional stakeholder engagement and consistent delivery.

Event Planning Brand Partnerships Stakeholder Engagement

Customer Service Executive

Heels.com.ng

Jan 2015 - Present (10 years 6 months)

Streamlined order processing from start to finish, efficiently managing inquiries and resolving any issues that arose. Responded to 100+ client queries weekly, improving customer response times by 35% through proactive communication.

Order Processing Customer Service Cross Functional Collaboration Return Rate Reduction Customer Centric Approach

Education

Degrees, certifications, and relevant coursework

Project Management Institute

Certification, Project Management Professional

Currently pursuing Project Management Professional (PMP) certification. Preparing for advanced project management methodologies and best practices.

Obafemi Awolowo University

Bachelor of Science, Estate Management

Studied Estate Management at Obafemi Awolowo University. Gained foundational knowledge in property valuation, land use, and real estate development.

Music Business Academy

Certificate, Music Business

Completed the Music Business Academy 2022 Cohort program. Focused on key aspects of the music industry, including artist management and digital distribution.