Aminat Omolola
@aminatomolola
I improve customer service quality through data analysis, coaching, and operational insights.
NigeriaWhat I'm looking for
At Jumia, I review customer calls, chats, and emails, analyze representative performance, and turn quality findings into coaching and training that improved compliance, service quality, and team efficiency.
I've supported high-volume customer operations across Jumia and Ubeets Technologies, resolving customer concerns, managing tickets and order requests, reducing escalations, and using feedback to improve products and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Quality Analyst
Jumia
Jul 2024 - Present (2 years 1 month)
Reviews and assesses customer service interactions to ensure compliance with quality standards, resulting in a 20% increase in compliance rates. Analyzes performance of over 50 representatives monthly, provides feedback, and conducts coaching sessions to enhance service quality.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Business Administration
2019 - 2021
Pursued a Higher National Diploma in Business Administration, developing skills in business management and administration.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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