Grace Gitau

Conducted outbound calls involving insurance companies and automotive-related claims, gathering and documenting information accurately while following established workflows.

Served as a key point of coordination between employees and stakeholders, identifying concerns and coordinating solutions in a high-volume customer service environment.

Provided customer support to U.S.-based American Airlines customers through live chat, managing multiple conversations while maintaining accuracy and professionalism.

Handled customer calls related to gas services, orders, and account questions, using active listening and problem-solving to provide appropriate solutions.

Handled sales interactions for AT&T, identifying customer needs and recommending suitable products and services while working toward sales targets.

Completed Tax Administration program in October 2023.