Grace Anne Mole

I am a telecommunications customer experience professional with 12+ years at Globe Telecom, focused on delivering end-to-end customer service, sales, aftersales support, billing resolution, and operational accuracy. I have consistently passed the PPE for 12 consecutive years and have been trusted with Officer-in-Charge duties, demonstrating reliability and leadership during management absences.

I have led frontline sales efforts, managed cash handling as Head Cashier, and overseen inventory as Head Inventory Custodian, ensuring reconciliation, audit compliance, and accurate stock documentation. I handle administrative reporting, internal coordination, and escalations, and I bring strong problem-solving, team leadership, and retail operations expertise to roles that demand attention to detail and customer retention.