MDMary Angelee Dedase
@maryangeleededase
Customer-focused Escalation Specialist with strong customer service and operational experience.
PhilippinesWhat I'm looking for
I am a dependable, customer-oriented team leader with extensive experience in customer service, escalation management, and administrative support across BPO and retail channels. I have progressed from frontline customer service roles to escalation expert responsibilities, consistently meeting targets and supporting teams to deliver high-quality service.
I bring strong communication, multitasking, sales orientation, and computer literacy, backed by a BS in Business Administration majoring in Marketing Management. I am motivated to integrate team members' skills, drive performance, and contribute to organizational success through hands-on leadership and process improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Quantrics Inc.
Jul 2018 - Present (7 years 6 months)
Served Bell Mobility and Residential Services customers across multiple roles, handling inquiries, escalations, and channel/retail support while meeting quality and productivity targets.
Administrative Assistant
Green Bio-Solar Energy Int'l. Corp.
Mar 2018 - Jun 2018 (3 months)
Managed administrative tasks including documentation, scheduling, and office coordination to support daily operations and project workflows.
Management Trainee
Optimo Global Group Inc.
Nov 2016 - May 2017 (6 months)
Completed rotational training across sales and operations, supported store branches in Naga and Ortigas, and assisted in coaching staff to meet performance targets.
CPProvided customer support via phone and email, resolved client issues, and maintained service quality metrics during assigned shifts.
Bingo Cashier
Caceres Amusement and Gaming Corp.
Apr 2016 - Jul 2016 (3 months)
Operated bingo cashier duties handling cash transactions and customer service for gaming patrons, ensuring accuracy and compliance with procedures during peak shifts.
Education
Degrees, certifications, and relevant coursework
AUAteneo de Naga University
Bachelor of Science in Business Administration, Marketing Management
2011 - 2012
Completed coursework for a Bachelor of Science in Business Administration with a major in Marketing Management between 2011 and 2012.
Camarines Sur National High School
High School Diploma, Secondary Education
2007 - 2011
Completed secondary education at Camarines Sur National High School from 2007 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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