At Buyletlive Nigeria, I use customer behavior data, predictive models, and interactive dashboards to improve retention, resolution rates, and team performance. I reduced response times while improving customer resolution rates by 30%, increased retention by 20%, and cut manual reporting time by 40%.
Previously at Jumia Nigeria, I led customer service and telesales operations, handling 100+ daily complaints and improving customer satisfaction scores by 45%. I also introduced call-handling workflows that improved efficiency by 25% and delivered training that reduced team error rates by 20%.
I bring experience in customer experience, data analytics, complaint resolution, process improvement, team coaching, logistics, and supply chain management.
