Manjeet Singh
@manjeetsingh13
Senior Product Support Engineer at Zoho Corporation, leading Zimbra-to-Zoho Mail migrations and email deliverability work.
IndiaWhat I'm looking for
At Zoho Corporation, I resolve enterprise email deliverability, authentication, and mail-flow escalations across a global client base. I lead Zimbra-to-Zoho Mail migrations, administer Zoho Workplace, and investigate phishing and spoofing incidents through email header analysis.
At 2K Games, I led a team of 30 Tier 1 support engineers and trained more than 120 engineers. I developed training frameworks and SOPs to improve support processes, and I’m looking to bring my email infrastructure expertise to a global product support or email security engineering team.
Experience
Work history, roles, and key accomplishments
Senior Product Support Engineer
Zoho Corporation
Mar 2024 - Present (2 years 6 months)
Provide senior-level technical support for a large-scale, multi-tenant enterprise email platform, resolving complex deliverability, authentication, and mail-flow escalations. Lead migrations, MDM deployments, and technical training for enterprise clients.
Led a team of 30 Tier 1 support engineers, owning daily operations, quality metrics, and SLA compliance. Trained and mentored 120+ engineers and developed internal training frameworks and SOPs.
Education
Degrees, certifications, and relevant coursework
Magadh University
Bachelor's Degree
Bachelor's degree from Magadh University, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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