At Tollring India Pvt. Ltd., I led and mentored L1/L2 support engineers while ensuring SLA compliance and service quality. I also supported cloud-based SaaS applications for global enterprise customers.
I owned escalated incidents involving Windows, macOS, VPNs, and applications. I worked with Product, Development, and QA teams on root cause analysis.
At Convergys (Microsoft Support), I delivered L2 support for Windows, Microsoft Office, O365, Exchange, and Outlook. I diagnosed email delivery, performance, crash, and compatibility issues.
I also supported Azure AD user management and MFA onboarding, and troubleshot connectivity, malware, and antivirus issues. I hold the Microsoft Certified: Azure Fundamentals (AZ-900) certification.
