burhan nazir
@burhannazir
I resolve complex network and email support issues across enterprise platforms and customer-facing products.
IndiaWhat I'm looking for
I've supported enterprise email and networking systems for Zoho Corporation, resolving high volumes of technical tickets for the National Informatics Centre email platform.
At Tech Mahindra, I resolved complex Netgear product issues, improved response-time strategies, maintained strong customer satisfaction, and mentored junior support staff.
I'm building on a Computer Science and Engineering background with CCNA and CCNP certifications across routing, switching, and security. I also completed a lung cancer detection project using CT-scan segmentation and 3D CNN models.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Zoho Corporation
Aug 2021 - Nov 2021 (3 months)
Managed and resolved a high volume of technical support tickets related to the NIC email platform. Provided comprehensive technical assistance to government employees, troubleshooting email client configuration and resolving complex email delivery and connectivity issues.
Education
Degrees, certifications, and relevant coursework
Techboxx
Network Trainee, Networking
2022 - 2022
Completed network training covering OSI and TCP/IP models, subnetting, routing protocols, and security topics.
University of Kashmir North Campus
Bachelor of Technology, Computer Science and Engineering
2017 - 2021
Pursued a Bachelor of Technology in Computer Science and Engineering, gaining foundational knowledge in computing and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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