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@govindprashar
Results-oriented professional with 5 years of experience
As a seasoned IT professional with 5 years of experience, I have developed a strong expertise in remote systems access and end-user support. My proficiency in Microsoft Azure, Microsoft 365, and Windows migration has enabled me to successfully troubleshoot and resolve complex technical issues. With a strong background in electrical and electronics engineering, I possess a unique blend of technical and analytical skills.
In my previous roles, I have demonstrated my ability to work effectively in fast-paced environments, providing top-notch support to users across the globe. My experience in IT operations has equipped me with the skills to optimize computer systems, configure outlook, and troubleshoot hardware and software issues.
I am a certified professional with a strong passion for staying updated with the latest technologies and trends. I am confident that my skills and experience make me an ideal candidate for IT operations roles.
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Work history, roles, and key accomplishments
Oceaneering International
Nov 2022 - Present (3 years)
Provided remote systems access and end-user support, licensed application addition, and troubleshooting on Level 1 and 2. Supported Microsoft Azure AZ-104, Microsoft 365, and Microsoft Intune.
Sky Sailor Ventures Pvt. Ltd.
Feb 2022 - Sep 2022 (7 months)
Supported users in US, Brazil, UAE, Europe, Africa, and other locations remotely on email, call, and chat. Resolved issues with printers, extenders, Alexa devices, and HP desktops and laptops.
Futuresoft Solutions
Jan 2020 - Jan 2022 (2 years)
Worked as an outsource for TechMahindra, providing outlook configuration, software installation, and troubleshooting of customer-oriented field problems. Maintained and operated Windows Server 2016, user management, and ADDS.
Degrees, certifications, and relevant coursework
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