Open to opportunities

Tatiana Sponton-Makens

@tatianasponton-maken

Message

I lead luxury retail operations, driving $1.5M+ revenue growth through VIP clienteling and elite customer experience.

United States

Message

What I'm looking for

I’m looking to lead luxury retail operations where I can grow revenue through VIP clienteling, elevate brand storytelling, build high-performing teams, and drive KPI performance—while owning merchandising, CRM retention, and customer experience standards.

I’m a luxury retail executive and Store Director with 25+ years of experience leading high-volume premium retail environments, multi-location operations, and elite customer experience initiatives. I’ve built and positioned luxury medical-retail brands, curated premium collections with globally recognized luxury names, and directed all retail operations—from merchandising and inventory planning to luxury brand positioning and staffing.

I’m known for combining operational excellence with elevated brand storytelling, VIP clientele engagement, and strategic business leadership. Across roles including VP of Sales & Retail Development, Multi-Store Manager, and Traveling Manager, I’ve developed top-performing teams, executed trunk shows and private VIP experiences, and managed operational strategy, budgeting, KPI performance, and customer retention to drive sustained revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Luxury Retail Director

Current

Bass Eye Care

Jan 2019 - Present (7 years 5 months)

Built and positioned two luxury medical-retail brands for affluent clientele in the Dallas–Fort Worth market, curating premium eyewear collections. Directed retail operations, VIP clienteling, and retention initiatives, delivering annual revenues exceeding $1.5M while leading high-performing teams and luxury events.

Visual Merchandising Inventory Planning CRM Development POS systems

VP of Sales & Retail

Lily Rain

Jan 2016 - Jan 2018 (2 years)

Directed multi-state luxury retail operations across sales strategy, merchandising, and leadership development from 2016–2018. Managed store performance and brand presentation standards while building teams focused on customer service excellence and revenue growth.

retail management Sales Strategy Store Operations Leadership Development Inventory Management Customer Retention

Multi-Store Manager

Michael Kors

Jan 2012 - Jan 2015 (3 years)

Managed multiple luxury retail locations in high-volume markets, leading teams of 25+ associates and management staff. Drove sales through clienteling and white-glove customer experience while executing visual merchandising aligned with seasonal brand campaigns.

Multi Store Management Clienteling Customer Experience Team Leadership Visual Merchandising Sales Performance Retail Operations

Traveling Manager

Francesca's Collections

Jan 2001 - Jan 2005 (4 years)

Supported luxury and specialty retail operations across multiple markets and store openings from 2001–2005. Oversaw merchandising, staffing, training, sales performance, and operational execution for regional locations.

Traveling Retail Leadership Merchandising Execution Staffing Sales Performance Management Retail Operations Customer Experience Inventory Planning