Gosia Gilani
@gosiagilani
Experienced team leader and corporate trainer specializing in policy, operations and model optimization.
United Arab EmiratesWhat I'm looking for
I am an experienced team leader and corporate trainer with a proven record leading 100+ vendor and in-house teams to exceed KPIs through training, policy design, and operational improvements. I have led training programs for new hires and hundreds of experienced employees, driven process improvements in monetization ads integrity and labeling, and coordinated cross-functional stakeholders to deliver measurable results.
I combine policy expertise, project management, and technical familiarity with AI/ML model training and data labeling to optimize operations and quality. I hold advanced training and project management credentials, have been recognized as Best Trainer of the Month, and I bring a strategic, detail-oriented approach focused on continuous improvement and scalable training solutions.
Experience
Work history, roles, and key accomplishments
TILed senior model optimization and vendor training teams, coordinating 100+ vendors and in-house staff to meet monetization and labeling KPIs while improving operational procedures and trust & safety processes.
Corporate Trainer
CPL
Mar 2018 - Nov 2020 (2 years 8 months)
Delivered policy and operational training to 200+ new hires and 700 existing staff, collaborated with cross-functional stakeholders to revamp policies and improve safety and quality across teams.
Community Operations Coach
CPL
Jan 2017 - Mar 2018 (1 year 2 months)
Provided coaching and market quality analysis for MENA operations, enforced terms of use, identified workflow inefficiencies, and delivered refreshers and shadowing for new representatives.
Technical Support Agent
Convergys
Feb 2017 - Jun 2017 (4 months)
Provided technical phone support for British Telecom customers, logged support issues, and produced reports to management to track service performance and incidents.
Education
Degrees, certifications, and relevant coursework
CDCCT College Dublin
Diploma in Project Management, Project Management
2021 - 2021
Completed a Project Management Diploma to develop project planning and management skills.
Open College, Dublin
Train the Trainer Certificate, Training and Development
2019 - 2019
Grade: Distinction
Completed a Train the Trainer, Training Delivery and Evaluation certification with distinction to support corporate training delivery.
NGNational University of Ireland, Galway
Higher Diploma, E-Business Analysis
2014 - 2015
Grade: Second Class Honours (2:1)
Completed a Higher Diploma in E-Business Analysis with second class honours (2:1), studying e-business and analysis topics.
UBUniversity of Bialystok
Master of Administration, Administration
2005 - 2007
Grade: Distinction
Completed a Master degree in Administration with distinction, focusing on administrative and management topics.
College of Administration, Bialystok
Bachelor of Arts, International Relations
2002 - 2005
Grade: Distinction
Completed a Bachelor degree in International Relations with distinction, covering international relations and related subjects.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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