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Florencia Belén Sanchez

@florenciabelnsanchez

I lead sales operations, onboarding, training, and process improvements that strengthen team performance and revenue growth.

United Arab Emirates

Message

I'm leading sales operations at Puulse Marketing International, where I advanced from remote cold caller to Business Development Team Manager, Onboarding and Training Manager, and Sales Operations Manager.

I lead onboarding, training, and performance development for sales representatives and coordinators. I monitor KPIs, produce analytical reports, conduct operational audits, and turn insights into process improvements that support productivity, revenue growth, closing ratios, and conversion rates.

Earlier, I streamlined administrative workflows at Get Smart Kids Academy, reducing turnaround time by 20%, and supported reservations quality and agent training at American Airlines. I bring experience working across multicultural, global teams in sales, customer operations, quality, and enablement.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Manager

Current

Puulse Marketing International

Jan 2024 - Present (2 years 8 months)

Lead onboarding, training, and performance development for sales representatives and coordinators. Conduct operational audits and implement process improvements to drive productivity and revenue growth.

BDT Onboarding and Training Manager

Puulse Marketing International

Jan 2023 - Dec 2024 (1 year 11 months)

Managed onboarding and training for new hires, ensuring effective integration and skill development. Supported performance development and operational excellence.

Training and Development Onboarding Performance Development CRM Tools Cross Functional Collaboration

B2B Appointment Specialist

Puulse Marketing International

Jan 2022 - Dec 2023 (1 year 11 months)

Started as a remote cold caller and was promoted to Business Development Team manager shortly after. Handled B2B appointment setting and lead generation.

Cold Calling B2B Sales Appointment Setting Lead Generation CRM Tools

BDT Manager

Puulse Marketing International

Jan 2022 - Dec 2023 (1 year 11 months)

Managed business development team operations, driving productivity and revenue growth. Oversaw team performance and process improvements.

Business Development Team Management Performance Monitoring Process Improvement CRM Tools

Operations & Administrative Coordinator

Get Smart Kids Academy

Jan 2014 - Dec 2018 (4 years 11 months)

Managed front-office operations for a large-scale educational facility with over 100 enrolled students. Streamlined internal workflows, reducing administrative turnaround time by 20%.

Operations Management Administrative Support Onboarding Compliance Scheduling Data Entry Process Improvement Communication Skills

Operations & Quality Support Specialist

American Airlines

Jan 2011 - Dec 2014 (3 years 11 months)

Supported global reservations operations, ensuring accuracy and compliance across flight bookings and ticketing systems. Trained new agents on company systems and conducted quality audits.

Reservations Ticketing Sabre Aacorn Training Quality Assurance Data Analysis Compliance