Open to opportunities

Abdul Ahad

@abdulahad8

Message

Customer-focused tech professional blending sales leadership and product UX expertise.

United Arab Emirates

Message

What I'm looking for

I seek a role where I can combine team leadership, customer success, and product/UX work in a collaborative company that values measurable impact and professional growth.

I am a results-driven professional with experience leading retail sales teams and supporting SaaS clients, combining hands-on customer service, sales optimization, and product-focused support. I have driven measurable improvements — from boosting online sales and conversion rates to reducing stock discrepancies and platform downtime — while maintaining strong customer satisfaction and retention.

With a Computer Science degree and practical UI/UX and client-support experience, I design user-centered interfaces in Figma, liaise effectively between clients and product teams, and use automation and AI tools to streamline workflows. I bring a collaborative mindset, a track record of delivering feature improvements, and leadership experience mentoring teams to consistently meet targets.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Sharaf DG

Feb 2025 - Present (7 months)

Led and mentored a sales team of 5–10, consistently achieving monthly targets and improving inventory accuracy by 15–20% through weekly audits and tracking improvements; maintained 90%+ customer satisfaction while engaging 20–30 customers daily.

retail management Team Leadership Inventory Management Customer Service Sales Coaching KPI Tracking Conflict Resolution

Client Project Support

Innov8 Soft Technologies

Feb 2024 - Dec 2024 (10 months)

Onboarded 10+ clients and improved HR portal adoption by 15%, responded to client queries within ~6 hours maintaining 90% satisfaction, and reported bugs that reduced platform downtime by 15%; contributed feedback used in 3 key feature updates.

Onboarding Customer Support Bug Reporting Product Feedback CRM Troubleshooting

UI UX Design Intern

Innov8 Soft Technologies

Feb 2024 - May 2024 (3 months)

Designed and optimized two mobile apps in Figma, increasing user engagement 30% and reducing development time 15% through detailed prototypes and handoffs; created component libraries that cut design redundancy by 40%.

UI UX Design Figma Prototyping Design Systems User Research Visual Design

Sales and Customer Support

Cell Mart

Jan 2023 - Nov 2023 (10 months)

Boosted online sales 20% in Q3 and increased conversion rates 15% through targeted upselling and improved product descriptions; handled 40+ high-priority weekly inquiries and reduced returns by 10% while maintaining 90% order accuracy.

Upselling Order Accuracy Product Descriptions Data Analysis Returns Reduction

Education

Degrees, certifications, and relevant coursework

Forman Christian College University (FCCU)

Bachelor of Science (Hons), Computer Science

2019 - 2023

Grade: CGPA 3.48

Activities and societies: Relevant courses: Database Systems, Data Structures and Algorithms, Web Development, Software Quality Assurance, Operating Systems, Information Security, Artificial Intelligence and Machine Learning.

Completed a Bachelor of Science (Hons) in Computer Science, focusing on core CS subjects and practical coursework.