richardt klaasen

Design performance-focused client programmes, complete needs assessments, track progress, coach clients and manage communication, scheduling and daily operations.

Manage a small e-commerce fragrance business covering product positioning, customer communication, digital sales follow-up, branding and order coordination.

Supported programme development, client assessments, training delivery, customer engagement and operations before selling shareholding in August 2025.

Supported training and assessment work across skills-development, train-the-trainer, management, computer-skills and assessor/moderator programmes. Prepared programme material, assessments, proposals and learner-support documentation; facilitated learning and coordinated client requirements.

Managed B2B accounts, needs analysis, proposals, renewals and client communication; acted as temporary regional manager for an eight-person team.

Progressed from corporate sales into divisional leadership; built and trained a four-person sales team, managed performance and supported complex technology-solution proposals. Managed an active sales pipeline of approximately R800,000, closed a sale above R1 million and received top-sales / Salesperson of the Year recognition.

Facilitated customised training programmes and developed learning material for train-the-trainer, management, computer-skills, graduate, assessor, moderator and trainer programmes. Translated client needs into practical training content, proposals and delivery plans while supporting learner and stakeholder requirements.

Led approximately 20 Learning Consultants in an online English-teaching environment, covering selection, onboarding, training, quality monitoring, performance management and reporting. Reviewed performance against KPIs, coached team members and supported consistent online teaching quality.

Taught English to Chinese learners through an online platform using video, voice and chat; managed digital schedules and electronic reporting. Recognised as a top tutor for teaching performance and learner delivery.

Completed the Google AI Professional Certificate in September 2026, covering AI fundamentals, research, content creation, data analysis, app building, and deployment.

Earned a Level 5 TEFL Certificate in 2024.

Obtained the RE5 Financial Services certification in 2023.

Completed the Commercial and Personal Lines Class of Business certification in 2022.

Completed coursework for a Bachelor of Human Movement Science, but did not complete the degree.