Open to opportunities

Gontse Mbelu

@gontsembelu

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Senior Business Analyst and Human-Centred Design Strategist.

South Africa

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What I'm looking for

I seek a role that values innovation and collaboration, offering opportunities for growth and impactful design.

I am a seasoned Senior Business Analyst and Human-Centred Designer with extensive experience in leading design practices and translating complex business needs into actionable strategies. My journey has taken me through various roles where I have successfully engaged with stakeholders to enhance organizational performance and user experience.

At the International Organization for Migration, I have been instrumental in optimizing application performance and ensuring seamless integration of business requirements. My previous role as Director of Experience Design at Girl Effect allowed me to spearhead innovative design solutions across multiple countries, fostering a culture of empathy and collaboration. I thrive in dynamic environments where I can leverage my skills in strategy, user experience, and service design to drive impactful change.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst (Consultant)

Current

International Organization for Migration

Jun 2024 - Present (11 months)

Engaged with stakeholders to translate needs into application requirements, conducted assessments of organizational applications, and collaborated with technical teams for seamless integration. Provided helpdesk support and maintained documentation for organizational applications.

Business Analysis Stakeholder Engagement Technical Support Documentation Management Process Improvement Functional Specifications Help Desk Support System Integration User Training Agile Methodologies

Director of Experience Design

Girl Effect

Apr 2022 - Jun 2024 (2 years 2 months)

Led the Experience Design practice, overseeing design and prototyping of user-centered experiences. Set strategic direction across various design challenges and supported design researchers and facilitators in multiple countries.

Experience Design Prototyping User Centered Design Design Direction Team Leadership Human Centered Design UX Design Service Design Design Research

Service Design Manager

Accenture Interactive/Fjord

Oct 2021 - Mar 2022 (5 months)

Identified solutions to procedural pain points and led service design initiatives for chatbots at a major telecommunications company, enhancing user experience and operational efficiency.

Service Design Problem Solving User Experience Chatbot Development Stakeholder Management Process Optimization Team Collaboration Design Thinking Agile Methodologies Communication

Product Development Manager - Youth Cafe'

AMANDLA EduFootball

Feb 2021 - Sep 2021 (7 months)

Managed product development for Youth Café initiatives, collaborating with stakeholders to design and implement programs while utilizing human-centered design methodologies.

Product Development Stakeholder Engagement Program Management Human Centered Design Agile Methodologies Strategic Partnerships Training Development Collaboration Research

Director: Innovation & Experience Design

AMANDLA EduFootball

Oct 2019 - Jul 2020 (9 months)

Directed innovation and experience design goals focusing on digital transformation and sustainability, overseeing cross-functional teams to enhance user experiences.

Innovation Experience Design Digital Transformation User Experience Project Management Stakeholder Engagement Research Team Collaboration Sustainability

Head of Strategy & Experience Design

Praekelt.org

Jan 2019 - Oct 2019 (9 months)

Led a team in applying human-centered design thinking to solve complex problems, ensuring alignment of strategic, technology, and business objectives across projects.

Strategy Development Experience Design Human Centered Design Team Leadership Project Management User Research Technology Data Metrics

Senior User Experience Designer

Praekelt.org

Jan 2018 - Dec 2018 (11 months)

Advocated for user needs on client projects, conducting user research and usability testing to improve service delivery and user experience.

User Experience Design Usability Testing User Research Service Design Data Analysis Stakeholder Engagement Process Improvement Team Collaboration Advocacy Empathy

Programme Associate - Social Innovation Specialist

SAB Foundation

Jul 2015 - Jan 2017 (1 year 6 months)

Planned and executed research for social innovation initiatives, managing awards and supporting social impact startups through monitoring and engagement.

Social Innovation Research Program Management Stakeholder Engagement Budget Management Monitoring Event Management Communication

Senior Business Analyst, Mentor & Tech Consultant

Various Organisations

Feb 2006 - Jul 2015 (9 years 5 months)

Executed business analysis deliverables throughout the systems development lifecycle, mentoring junior analysts and focusing on technology-driven solutions.