Makgabo MasenamelaMM
Open to opportunities

Makgabo Masenamela

@makgabomasenamela

Human-centered design leader with over 10 years of experience.

South Africa

What I'm looking for

I am looking for opportunities that foster creativity and collaboration, where I can lead impactful design projects and contribute to user-centered innovations.

I'm a human-centered design leader with over 10 years of experience, driven by a deep curiosity about people — what motivates their behaviors, shapes their decisions, and defines their needs. I specialize in leading UX and customer experience strategies that not only spark engagement and build meaningful connections, but also deliver measurable business value.

Currently, I serve as a Senior User Experience Design Lead at IQBusiness Consulting, where I oversee complex design projects and collaborate closely with cross-functional teams. My focus is on driving user-centered design excellence and enhancing problem-solving through design thinking methodologies. I have a proven track record of elevating user satisfaction and implementing strategies that optimize product usability.

Throughout my career, I have mentored junior designers and championed accessibility initiatives, ensuring inclusivity for all users. My passion for innovation and collaboration has allowed me to present design concepts to executives, securing buy-in for key projects and driving creativity across teams.

Experience

Work history, roles, and key accomplishments

IC
Current

Senior User Experience Design Lead

IQBusiness Consulting

Feb 2023 - Present (2 years 4 months)

As a Senior User Experience Design Lead, I drive user-centered design excellence, overseeing complex design projects from conception to delivery. I collaborate with cross-functional teams to align design with business goals, implement design thinking methodologies, and enhance user satisfaction through research and innovative solutions.

FC

Senior User Experience Designer

Freethinking Business Consulting

Sep 2021 - Jan 2023 (1 year 4 months)

In my role as a Senior User Experience Designer, I conducted user research to inform design decisions, led the end-to-end design process, and developed wireframes and prototypes. I contributed to Agile delivery and collaborated with cross-functional teams to enhance product usability.

Education

Degrees, certifications, and relevant coursework

WS

Wits Business School

Postgraduate Diploma, Business Administration

2021 - 2023

Completed a Postgraduate Diploma in Business Administration, focusing on advanced business management principles and practices.

University of Cape Town logoUT

University of Cape Town

Bcom Honours, Information Systems

2014 - 2014

Achieved a Bcom Honours in Information Systems, emphasizing the integration of technology and business processes.

University of Cape Town logoUT

University of Cape Town

Bachelor of Science, Computer Science

2010 - 2013

Earned a Bachelor of Science in Computer Science, covering programming, algorithms, and software development.

DS

Dendron Secondary School

NSC Matric

2009 - 2009

Completed NSC Matric, fulfilling the requirements for high school graduation in South Africa.

Tech stack

Software and tools used professionally

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Makgabo Masenamela - Senior User Experience Design Lead - IQBusiness Consulting | Himalayas