Makgabo Masenamela
@makgabomasenamela
Human-centered design leader with over 10 years of experience.
What I'm looking for
I'm a human-centered design leader with over 10 years of experience, driven by a deep curiosity about people — what motivates their behaviors, shapes their decisions, and defines their needs. I specialize in leading UX and customer experience strategies that not only spark engagement and build meaningful connections, but also deliver measurable business value.
Currently, I serve as a Senior User Experience Design Lead at IQBusiness Consulting, where I oversee complex design projects and collaborate closely with cross-functional teams. My focus is on driving user-centered design excellence and enhancing problem-solving through design thinking methodologies. I have a proven track record of elevating user satisfaction and implementing strategies that optimize product usability.
Throughout my career, I have mentored junior designers and championed accessibility initiatives, ensuring inclusivity for all users. My passion for innovation and collaboration has allowed me to present design concepts to executives, securing buy-in for key projects and driving creativity across teams.
Experience
Work history, roles, and key accomplishments
Senior User Experience Design Lead
IQBusiness Consulting
Feb 2023 - Present (2 years 4 months)
As a Senior User Experience Design Lead, I drive user-centered design excellence, overseeing complex design projects from conception to delivery. I collaborate with cross-functional teams to align design with business goals, implement design thinking methodologies, and enhance user satisfaction through research and innovative solutions.
Senior User Experience Designer
Freethinking Business Consulting
Sep 2021 - Jan 2023 (1 year 4 months)
In my role as a Senior User Experience Designer, I conducted user research to inform design decisions, led the end-to-end design process, and developed wireframes and prototypes. I contributed to Agile delivery and collaborated with cross-functional teams to enhance product usability.
Senior User Experience Specialist
Vodacom
Jun 2018 - Aug 2021 (3 years 2 months)
As a Senior User Experience Specialist, I gathered user requirements and translated them into wireframes and high-fidelity UI designs. I planned and conducted usability testing and collaborated with cross-functional teams to ensure alignment of design intent with technical feasibility.
User Experience Designer
Standard Bank
Feb 2015 - May 2018 (3 years 3 months)
In my position as a User Experience Designer, I assisted in user interviews and usability testing, analyzed research findings, and created wireframes and prototypes. I collaborated with senior designers and participated in Agile processes to ensure design intent was preserved.
Education
Degrees, certifications, and relevant coursework
Wits Business School
Postgraduate Diploma, Business Administration
2021 - 2023
Completed a Postgraduate Diploma in Business Administration, focusing on advanced business management principles and practices.
University of Cape Town
Bcom Honours, Information Systems
2014 - 2014
Achieved a Bcom Honours in Information Systems, emphasizing the integration of technology and business processes.
University of Cape Town
Bachelor of Science, Computer Science
2010 - 2013
Earned a Bachelor of Science in Computer Science, covering programming, algorithms, and software development.
Dendron Secondary School
NSC Matric
2009 - 2009
Completed NSC Matric, fulfilling the requirements for high school graduation in South Africa.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Makgabo?
You can contact Makgabo and 90k+ other talented remote workers on Himalayas.
Message MakgaboFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
