Lusanda Tancu

Leading analysis and redesign of regional travel, logistics, and accommodation processes across Africa & Middle East operations; defined future-state travel management operating model and identified automation opportunities to reduce administrative overhead.

Defined product and systems roadmap for the CAM Scheduling Platform, closed functional and integration gaps with vendor solutions and delivered executive recommendation reports to support strategic investment decisions.

Led business design for Transport Management System integration to improve cargo visibility and logistics coordination; developed wireframes and standardised process documentation and co-authored business and functional specification documents for development teams.

Delivered multinational chatbot rollout across five countries reducing call centre volume by 35% and streamlined digital service workflows to improve response and query resolution times by 50%, while directing UAT planning and execution.

Executed business analysis for Consumer Business Unit digital products and self-service platforms, improved subscription bundle utilisation through pricing and UX journey refinements, and facilitated cross-team requirements alignment between finance and technology.

Led requirements and UX redesign for Vitality solution adaptation to the Japanese market, developing customer journey wireframes that increased digital engagement and usability.

Supported implementation of an engineering document management system across operational teams; defined As-Is/To-Be workflows and developed training and onboarding materials to drive adoption.

Bachelor of Technology in Information Technology with a focus on Software Development.

National Diploma in Information Technology with a focus on Software Development.