Godsown Osabumwenre

Managed customer service and administrative operations for 30+ customers daily, using Excel and Google Sheets to organize records and follow-ups, increasing productivity by 25%. Responded to customer inquiries and maintained accurate records, reducing documentation errors by 25%.

Managed administrative operations and customer requests for 50+ customers, using HubSpot, Salesforce, and Convoso to track interactions and follow-ups, increasing productivity by 25%. Responded to customer inquiries through phone, email, and messaging, improving response efficiency by 30%.

Completed customer service training to improve client interaction and support capabilities.

Completed virtual assistant training to enhance administrative support skills.

Completed CRM fundamentals training to strengthen customer relationship management skills.

Completed training in Google Workspace to enhance productivity and collaboration tools proficiency.

Completed administrative and data management training to improve organizational and data handling abilities.

Grade: 2.1

Pursued a degree in Environmental Management and Toxicology, achieving a 2.1 classification.