Günay Rəhimli
@gnayrhimli
Multilingual customer service specialist skilled in call center and back-office support.
PolandWhat I'm looking for
I am a motivated, detail-oriented customer service professional with hands-on experience in call center and back-office roles, fluent in Azerbaijani, Turkish, and English.
I have resolved account, transaction, and verification issues for a digital financial services company and handled Turkish Airlines customer inquiries, ticketing, and cancellations with efficiency and professionalism.
I reviewed flight disruption feedback, investigated incidents, and processed compensations while maintaining timely written communication; I am currently pursuing a Master's in Project Management at WSB University to strengthen my operational and project skills.
I am adaptable, team-oriented, and strong in documentation, reporting, conflict resolution, and collaboration, with practical familiarity with Microsoft Office, CRM systems, and JIRA.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
GuavaPay
Dec 2024 - Mar 2025 (3 months)
Provided in-office customer support for a digital financial services company, resolving account access, transaction, and verification issues and answering product inquiries to improve customer satisfaction.
Back Office Support Agent
Positive Call Center
Jun 2024 - Sep 2024 (3 months)
Reviewed customer feedback related to flight disruptions, investigated incidents, processed compensations where applicable, and maintained timely professional written communications.
Call Center Agent
Positive Call Center
Feb 2024 - Jun 2024 (4 months)
Handled incoming calls for Turkish Airlines customers, assisting with ticket purchases, changes, cancellations, and resolving customer issues efficiently to maintain service quality.
Education
Degrees, certifications, and relevant coursework
WUWSB University
Master of Science, Project Management
2025 -
Master's in Project Management (ongoing), pursuing advanced studies in project management methodologies and practices.
AUAzerbaijan State Oil and Industry University
Bachelor of Science, Food Engineering
2020 - 2024
Grade: 4.0
Bachelor's in Food Engineering with a 4.0 GPA, focusing on food engineering principles and practical coursework from 2020 to 2024.
Availability
Location
PolandAuthorized to work in
Job categories
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