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Büşra Bilginar

@brabilginar

Customer service specialist at INSIDER TRAVEL TURKEY who handled reservations and resolved international customer issues.

Poland

Message

At INSIDER TRAVEL TURKEY, I supported international customers and stakeholders in Turkish and English, handling inquiries, reservations, and transactions by phone and email. I investigated service issues, verified customer documents, and supported appropriate resolutions.

At TRAVEL TIPS TURKEY, I managed customer inquiries and checked information to respond accurately. Earlier, as a Customer Service - Intern at IMPERIAL TRAVEL ISTANBUL, I supported document preparation, data checks, research, and front-line communication.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Insider Travel Turkey

Jan 2020 - Dec 2023 (3 years 11 months)

Acted as first point of contact for international customers, managing inquiries, reservations, and issue resolution via phone and email. Trained new team members and maintained accurate records.

Customer Service Communication Skills Problem Solving Documentation Training Reservation Management Data Validation Microsoft Office

Customer Service

Travel Tips Turkey

Jan 2018 - Dec 2020 (2 years 11 months)

Managed high volume of customer inquiries in a fast-paced environment, delivering professional and empathetic service. Verified documents and coordinated with colleagues to maintain service standards.

Customer Service Communication Skills Problem Solving Documentation Teamwork Attention To Detail

Customer Service Intern

Imperial Travel Istanbul

Jan 2017 - Dec 2018 (1 year 11 months)

Supported consultants with document preparation, data checks, and record accuracy. Provided front-line communication in Turkish and English and organized data for reporting.

Customer Service Communication Skills Data Entry Documentation Research Microsoft Office