Open to opportunities

Onur AYAS

@onurayas

Message

Customer support professional with expertise in compliance and fintech.

Poland

Message

What I'm looking for

I am looking for freelance or remote customer support roles that allow me to deliver quality service and enhance customer satisfaction.

I am a dedicated Customer Support and Compliance professional with over a year of experience in the Fintech sector. My journey has equipped me with the skills to resolve complex customer issues through multi-channel support, including chat, email, and phone. I have a strong understanding of KYC/AML procedures, GDPR compliance, and financial risk management, which allows me to effectively assist customers while ensuring regulatory adherence.

Currently, I am enhancing my technical skills in Python, HTML, CSS, and SQL to support data-driven operations in customer support. In my role as a Customer Care Specialist at TransferGo, I provide comprehensive support for customer inquiries, perform KYC verification, and collaborate with Compliance and Finance teams to improve operational efficiency. My previous experience as a Project Coordinator at Aspa Translation Office further honed my communication skills and ability to manage client relationships effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

TransferGo

Dec 2023 - Present (1 year 7 months)

Provided multi-channel support (phone, email, live chat) for customer inquiries, ensuring timely and effective resolutions. Performed KYC verification, assessed risk, and investigated potential fraud indicators to maintain compliance and security.

Customer Service KYC Fraud Detection Financial Risk Management

Project Coordinator

Aspa Translation Office

Jan 2022 - Jan 2024 (2 years)

Managed translation processes and client communication, ensuring high-quality service delivery. Delivered notarized translations for various legal documents and supported Turkish and international clients via phone and email.

Project Coordination Client Communication Translation Management Document Management Customer Support

Education

Degrees, certifications, and relevant coursework

Warsaw University of Business

M.A. Business Management, Business Management

Completed a Master of Arts in Business Management, gaining expertise in various aspects of business operations and strategy. Developed strong analytical and problem-solving skills applicable to diverse business environments.

Istanbul Gelisim University

B.A. English Language and Literature, English Language and Literature

Obtained a Bachelor of Arts in English Language and Literature, focusing on linguistic analysis, literary theory, and critical thinking. Enhanced communication and comprehension skills through extensive reading and writing.