glory thomas-buoro

I am a compassionate and tech-savvy Customer Support Specialist with hands-on experience in delivering client-centered care within wellness settings. My journey has been driven by a passion for helping people, and I take pride in my ability to de-escalate concerns while offering tailored solutions that enhance client satisfaction. I have honed my skills in virtual support, onboarding, and follow-ups using various CRM tools, ensuring that every interaction is meaningful and effective.

In my current role at Naxawellness Clinic, I have successfully delivered empathetic, solution-focused support to clients seeking natural health therapies, achieving a satisfaction rate of over 90%. I actively follow up with clients post-onboarding to resolve any concerns swiftly, maintaining high retention rates. My ability to communicate clearly and warmly, whether through WhatsApp, phone, or email, has been instrumental in building strong relationships with clients. I also coordinate across departments to ensure smooth care and advise clients on next-step treatments, contributing to increased revenue through upselling wellness products aligned with their needs.