At Bright Health USA, I processed customer applications and enrollment requests with 100% accuracy, checking eligibility, coverage details, and deadlines before submission. I also maintained customer and policy records and followed Medicare, HIPAA, and company regulations.
At Wash Lab Laundry, I documented customer orders and tracked them through pickup and delivery, updating customers when delays occurred. I investigated complaints about delays, damaged items, and billing discrepancies with operations staff and agreed on corrective actions.
